How can I submit an order? Fill out an Order Form and e-mail Jamie to let her know when you’ve sent your files: via FTP, DropBox, or external/flash hard drive. In order to ensure consistent and timely editing, Jamie recommends that you organize files chronologically and rename before sending them over. Please make sure all cameras used are “time-synced” to avoid confusion. Also, it is helpful if you name the folders you submit as follows: yyyymmdd_your name_client/project name_file type_number of files (20151211_jamieshields_jonesfamily_raw_60)
What file types do you accept? Raw files are Jamie’s favorite! They have most amount of latitude in adjustments and more detail than other out-of-camera file types. RAWs also work perfectly with the metadata from XMP files in both Adobe’s Bridge, Photoshop & Lightroom (JPGs can’t do this). XMPs are “sidecar” files that only contain editing data, and not the original images. Think of them as instructions for your computer on how to edit the images. The XMP files can be opened in any version of Lightroom, Bridge, or Photoshop. Please don’t hesitate to ask if you need help understanding/working with XMPs, they can be tricky!
What is an XMP file?
How do I use an XMP file?
In Bridge: https://helpx.adobe.com/bridge/using/metadata-adobe-bridge.html
In Adobe Camera Raw (ACR): http://help.adobe.com/en_US/creativesuite.html
Can I send you/you send me DNG files? Sure, that’s no problem!
What is a DNG? https://helpx.adobe.com/photoshop/digital-negative.html
DNG vs. Raw? https://photographylife.com/dng-vs-raw
Can I send you a Lightroom catalog of smart previews? You sure can! Here is a helpful article to get you started, https://helpx.adobe.com/lightroom/help/lightroom-smart-previews.html
IMPORTANT: You must have Lightroom CC for this option to work. Also, leave “export negative files” unchecked, UNLESS you would like to send me your original files. Smart previews is NOT a good option for you if you would like your images brought into Photoshop.
What equipment do you use? Tower – Apple, Mac Pro, One 3.2 GHz Quad-Core Intel Xeon processor, 12 GB, (2) 1TB 7200-rpm Serial ATA 3Gb/s hard drive, OS X El Capitan Version 10.11.2; Monitor(s) NEC PA271W-BK27″, Display calibrator X-Rite Colormunki, Wacom Intuos Pro, Lightroom CC, Photoshop CC, Capture One
What version of Lightroom do you use? Lightroom CC. If you use an earlier version sharing a catalog of smart previews will not work.
Can I send you a few files to see what you can do? Yes, Jamie will process 15-20 images complimentary and send you back web resolution jpegs so that you can see if she successfully matched your style. If not, let Jamie know, and she will work with you until you are completely happy with your files.
How do you create/manage your clients’ profiles and preferences? When you submit your order, you’ll have the chance to describe your style, give examples, and let Jamie know if there’s any settings to use or avoid. If you have a preset that you’ve created or purchased, send it over so Jamie can keep it on file for you. Need a custom look? She can do that too! Some clients find it helpful to send in example edits that are representative of different lighting scenarios.
This is how you export Lightroom presets: http://www.lightroomfanatic.com/tutorials/behind-the-scenes/exporting-lightroom-presets-and-templates/
This is how you save Photoshop actions: http://www.photoshopessentials.com/basics/photoshop-actions/save-load-actions/
What’s your turn around time? It depends on the size and scope of the project, but typical turn around time is about 3-5 business days. Schedule in advance to ensure you get your files back exactly when you need them.
Can you rush my order? Sure thing! For 1 day rush add 100% of order total and for 2 day rush add 50% of order total.
What are your billing and payment options? When you place an order, Jamie will create an estimate. That way if the file count needs to be adjusted or you add other services we can make adjustments. Once your order is complete, Jamie sends you the files and you will receive an email with your invoice and a link to PayPal.
How do you deliver files? When your color correction has been completed, there are two main methods for final delivery: XMP and JPG conversion. With the XMP method, Jamie will be able to email you the edited files and once you’ve paired them with your original images, you will see the edits on your computer instantly. Files that are brought into Photoshop for retouching and more fine-tuning, will be returned as flattened tiffs or jpegs, depending on your preference. Layered files available upon request.
How often do you calibrate your monitor? At least every two weeks, sometimes more frequently depending on the project
Do you apply sharpening? Sharpening is generally best applied when you know if you’re outputting for web or for print, but you can always specify whether or not you would like sharpening when you place an order.
Can you upload to my client’s gallery? Yep, just provide the login info for your proofing site as well as all the pertinent info regarding the event or job (this option is not available on our order form, please contact us for more details)
Can you prepare and process print orders for me? Yes, please provide the print order information and your lab/login information (this option is not available on our order form, please contact us for more details)
Can you tutor/mentor me in Photoshop or Lightroom? Definitely! Contact us for rates.
Where is your photography? All the images on this site (unless otherwise noted) are mine. I have a long-term plan for my photography that I will reveal as soon as possible.
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